FEEDBACK FORM
Firstly, A B Castle and all staff would like to wish you well in your new home, and to thank you for choosing us to help with your move.
To help us improve and develop our service, we constantly review our performance through the eyes of our customers. We also believe in rewarding our employees for good service and taking action if we fail to meet your expectations. To achieve this, we would appreciate it if you took a little time to fill in this form and submit it as a way for you and us to monitor our performance.
Thank you. |
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TITLE (Mr, Dr, Mrs, Miss etc.):
FULL NAME:
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YOUR OLD ADDRESS |
ADDRESS LINE 1:
ADDRESS LINE 2:
ADDRESS LINE 3:
ADDRESS LINE 4:
POST CODE:
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YOUR NEW ADDRESS |
ADDRESS LINE 1:
ADDRESS LINE 2:
ADDRESS LINE 3:
ADDRESS LINE 4:
POST CODE:
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DATE OF REMOVAL
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DAY / MONTH / YEAR
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Can you recall the name of the member of staff you booked your removal with?
If you do, please enter their name here |
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Was that person courteous at all times and answer your questions satisfactorily?
YES
NO
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Did the Removal Team turn up at the time you booked them for?
YES
NO
If NO, how late or early where they? (please specify if late or early)
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Were the Removal Team courteous at all times?
YES
NO
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| Can you recall the names of your removal Men? If you do, please enter their names here
DRIVER
PORTER
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Did you have any complaints about any aspect of your Removal?
YES
NO
If yes, what were they and are they being dealt with?
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Did any one aspect of your Removal stand out more than another?
(Please enter details)
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Could anything have been done differently to help your Removal be any more efficient?
(Please enter details)
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Would you like to make any further comments about any aspect of your Removal?
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Finally, we would like to thank you again for using our Company for your
Removals or Storage and for taking the time to answer the above questions.
To submit the form, please click the Submit button below.
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